Refund Policy

Premium is sold as one-time packages of 1, 3, 6 or 12 months. You pay once, up front. Packages don't renew and there's no subscription to cancel: when the time runs out, your organization goes back to Free unless you buy another package.

Buying a package while Premium is still active adds its time on top of what you have left, so nothing you've paid for is lost or charged twice.

Premium time starts the moment payment completes, so packages are non-refundable once applied, including any time you don't end up using, except as described in section 4. Lifetime Premium bought before it was retired keeps working as before.

The 14-day Premium free trial doesn't require a card and doesn't charge you anything, so there's nothing to refund during a trial. When it ends, your organization goes back to Free on its own unless you've bought a package.

Personal cosmetics (themes, avatar frames, banners) and organization achievement packs are one-time purchases, delivered instantly — ownership is applied to your account or organization as soon as payment completes. Because delivery is immediate and the content is genuinely applied and usable right away, these purchases are final and non-refundable, except as described below.

We'll issue a refund if:

• You were charged in error (a duplicate charge for the same purchase, or a bug on our end);
• A purchase never actually applied — you paid, but the Premium time, cosmetic, or achievement pack never unlocked;
• You're otherwise entitled to one under applicable consumer protection law in your jurisdiction.

To request one, contact us at orgdeckinfo@gmail.com with your account email and what happened — we'll look into it and respond as promptly as we reasonably can.

Approved refunds are issued back to the original payment method via Stripe. Depending on your bank or card issuer, it can take a few business days to show up after we process it.

This policy works alongside our Terms of Service and Privacy Policy.